FAQ
Questions partnersask us most
Can't find your answer? Book a 30-minute call and ask us directly.
What does “white-label” mean in practice?
Our engineers work inside your PSA, RMM and documentation, use your email domain and signature, and follow your SOPs. Your clients only ever see your brand.
How quickly can we go live?
Typically 2–3 weeks: Week 1 discovery and access (GDAP, PSA/RMM, SLAs), Week 2 shadowing and runbooks, Week 3 go-live under your brand.
Do you require a long-term contract?
No. Agreements are month-to-month, and you can scale seats up or down as you win or lose clients.
What does it cost?
Pricing is on request and depends on the engagement model (per user, dedicated engineer, or project), coverage hours and scope. Use our ROI calculator to model your margins.
Can we try before we commit?
Yes — start with a 30-minute scoping call, a free Microsoft 365 health audit and a free 5-ticket pilot.
Which hours do you cover?
24/7 follow-the-sun coverage from six hubs: Toronto, London, Dubai, Pune, Singapore and Sydney. Business-hours-only overflow is also available.
How do you access client tenants securely?
Through Microsoft GDAP with least-privilege roles, named accounts and a full audit trail. NDA and non-solicit agreements are signed before any access.
Will you ever contact our clients directly as Z-Tech?
No. We act only as your team, under your brand, and our non-solicit agreement prevents us from approaching your clients.
Which platforms do you manage?
Microsoft 365, Entra ID, Intune, Autopilot, Defender, Sentinel, Google Workspace, AWS, Azure, Apple MDM, Fortinet, Cisco Meraki, Sophos, Ubiquiti and CIPP.
What reporting do we receive?
A monthly SLA report with ticket volumes, SLA attainment, CSAT, top issues and recommendations, plus a quarterly business review.
Who handles on-site work?
You do. On-site and hardware dispatch remain with the partner; Z-Tech is consulted and supports remotely.
What are your response targets?
Proposed: P1 15 minutes, P2 30 minutes, P3 1 hour, P4 4 business hours. Final SLAs are agreed per partner.
Still have questions?
Talk to a partner manager — scope, tools and SLAs in 30 minutes.
Next steps
Let's build your invisible team.
Start with a 30-minute scoping call and a free 5-ticket pilot. Month-to-month, no lock-in.
0130-min partner callScope, tools & SLAs
02Free M365 health auditSecure Score baseline
035-ticket pilotSee the quality first